Return policy

We want you to be completely satisfied with every purchase from Wong Shop. If something isn't right, we will do our best to make it right. This policy explains how to return an item and what to expect during the refund process.

Returns are accepted within 7 days of the delivery date, provided the item meets the conditions described below.

To be eligible for a return, items must:

• Be returned within 7 days of delivery
• Be in original, unused, and undamaged condition
• Include all original packaging, tags, and accessories
• Be accompanied by your order number or proof of purchase

The following items are non-returnable:

• Personalized or customized gifts (engraved, monogrammed, or made-to-order)
• Perishable items - flowers, food hampers, and edible gifts
• Digital gift cards and vouchers
• Items marked as "Final Sale" at the time of purchase
• Items damaged through misuse, neglect, or normal wear and tear
• Gifts that have already been delivered and unwrapped by the recipient

1. 1

   Contact support

   Email hello@wongshop.com or use our Contact Us page. Include your order number, the item(s) you want to return, and the reason.

2. 2

   Get return instructions

   Our team will review your request within 24 hours and send you the return address and instructions. Do not send items back without approval - unapproved returns cannot be processed.

3. 3

   Pack and ship

   Pack the item securely in its original packaging. Ship it using a trackable method and share the tracking number with us.

4. 4

   Receive your refund

   Once we receive and inspect the item, we will process your refund within 3-5 business days. You will receive a confirmation email when the refund is issued.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, refunds may take an additional 3-7 business days to appear on your statement after we process them.

If the return is due to our error (wrong item shipped, damaged on arrival), we will cover the return shipping cost and issue a full refund including original shipping fees.

For other returns, the original shipping cost is non-refundable, and return shipping costs are the responsibility of the customer.

We do not process direct exchanges. If you would like a different size, color, or item, please return the original item for a refund and place a new order.

If you receive an item that is damaged in transit or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free return and send a replacement or issue a full refund at no cost to you.